Chargeback reason code 37. 4835. Chargeback reason code 37

 
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37. 01 = closed account. The bank can then reverse the transaction, deducting the funds from your account and returning them to the cardholder's account. Include any terms relevant to the transaction, including return, cancellation and. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. The goal is to reduce ‘friendly’ fraud chargebacks, helping sellers protect more of their hard-earned revenue. The Solution. But research by Javelin found that merchants dispute 43% of all chargebacks and succeed at 60% of those disputes. 4835. Those reasons are explained through the corresponding reason codes. Visa ® has launched the CE 3. There are several reasons why many merchants turn a blind eye to suspected return fraud. The case is now closed. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. Chargeback Reason Codes The Ultimate Guide; BIN Lookup Find a Card's Issuing Bank; ROI Tool The Cost of Chargebacks; Resource Hubs. 3: Goods or services were not as described: C31: RM: 13. Specify the invoice date and net due date to assign to chargebacks. An ACH dispute results in a chargeback for the business that processed the payment. 4853 – Cardholder Dispute – Goods or Services Not Provided. 2 Compliance CasesUse fallback options—like manually entering transaction data—as a last resort. This reason code indicates that the merchant processed a transaction using the wrong transaction code. ; Resources. Now, compliance cases must be submitted through Visa Resolve Online (VROL). First Chargeback failed: Reason Code 4837 not allowed under “issuer auths, they own” chargeback rules: 100001: 400:. This code applies when valid authorization for a transaction was required but not obtained, and the merchant processed the transaction anyway. Below is a list of Mastercard chargeback codes used in eCommerce. Chargeback. The reason codes are grouped into several broad. A family member used the card without the primary cardholder's knowledge. Visa chargeback reason code 57 falls under the “Fraud” category. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. 1=1010, 10. Acquirer Use of Message Reason Code 7623. The Time Frame charts in this guide indicate the reason codes, allowable time frames for chargeback processing and type of chargeback. Merchants can find a. 1 Merchandise/ Services Not Received. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. Which is meant to know the reason for the dispute. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. 4853 Cardholder Dispute. Another downside is that chargebacks on annual subscriptions. Either the acquiring or issuing bank could initiate the chargeback. Chargeback The cardholder acknowledges they engaged in a transaction yet is unhappy, dissatisfied with the experience or tried to cancel in advance and is attempting to be refunded. In this scam, a scammer sends a message to their victim. ” This code indicates the transaction was processed using the wrong Merchant Category Code, transaction type indicator, country or state code, or some other required field. These chargeback reason codes are broken down into four categories: fraud, authorization, processing errors, and service disputes. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. © for chargeback reason code 4863 (Cardholder Does Not Recognize). What are chargeback reason codes? Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. Description of Change Where to Look AN 1193—Revised Standards for the Chip LiabilityCode 13. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—Questionablefor chargeback reason code 4863 (Cardholder Does Not Recognize). ”. FR2 Fraud Full Recourse Program. Signifyd’s Revenue Protection solution offers fraud screening services to help merchant subscribers protect against fraudulent or unauthorized activity with respect to certain e-commerce transactions, as classified by the applicable card processor’s chargeback. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. It could apply for merchandise or services being different than described, or disputes involving counterfeit goods (just to name a few examples). This generally refers to fraud. Code 81. The card network then notifies the merchant’s acquiring bank about the chargeback and passes along all the collected information. underlying your chargeback. The incorrect amount being charged. The customer regrets their purchase. We will assign the chargeback to you for review in the Disputes tab of the Customer Area. the reason code doesn’t reflect the real reason for the dispute. Spot these types of chargebacks using. 10. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. 7 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Use order validation and prevention alerts. Fight; Prevent;. Mastercard Chargeback Reason Code 71: Disputed Amount. ”. 03 = post dated. Protect cardholder data. . Once you know why a chargeback happened, you can start building a case to address the claims that were made. 2, which specifically deals with transactions billed by other means. France saw a drop of roughly 50% during the same period. Once you receive this notification, you have 11 days to submit a response. On xx/xx/xxxx, we received a chargeback under the reason code 11. The merchant processed a transaction the cardholder wasn't a part of. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. While there are many chargeback reason codes, all chargebacks fall into one of three categories:Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Dual Message System Pre-Arbitration andShopify Payments Chargeback Reason Code #5: Product Not Delivered. If you want a more thorough explanation of a given reason code, you can find it in our reason code lookup tool. UnionPay is very popular in China, Macau, Hong Kong, and Singapore. Assemble Your Evidence. ” This type of chargeback reason could be named differently across the different card schemes (some examples: Visa 10. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. UA06 Fraud – Chip and PIN Transaction. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. On that note, below are some vendor missteps that could result in Visa reason code 13. 4846 — Incorrect Currency Code. Cause. And if the merchandise was returned for late delivery, the issuer should wait 15 days after the return of the merchandise before filing a chargeback. You must designate the write-off reason code for the system to use when you activate the automatic write-off feature. This chargeback reason code means that the cardholder was not able to recognize the charge on their bank statement and believes that the transaction was fraudulent. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. Based on the information provided, Paymentology will investigate the transaction being disputed. ) A no-nonsense summary of evidence that proves transaction is legit. Issue a refund because they don’t accept returns, but they failed to communicate this policy to the customer clearly. This is a code taken from the card scheme’s published list, which identifies why the issuer filed the dispute: Visa Chargeback Reason Codes. Here’s a comprehensive list of Mastercard chargeback reason codes that you might see on your screen: 4807: Warning Bulletin File. The cardholder files a chargeback via their bank. 4853 Cardholder Dispute. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. 100- 140 standards- , and will be removed in future releases. According to Nuapay, UK businesses saw payment decline rates increase by an average of 37% following the enforcement of SCA rules. ”. 42. Documentation must be a direct result of cardholder communication. Last updated: October 15, 2019 . The chargeback transfers funds from the acquirer to the issuer. So, if a customer files an Amex chargeback, the company has good reason to side with their customer over the merchant. : The act of challenging any claim over the. 2. Accepting non-matching How many chargeback reason codes are there? Among the four major credit card networks, there are a total of 151 reason codes. However, it is important to note that this reason code is based on the reason given by the customer to their bank. While the format of chargeback reason codes. 1 and Note on page 14 Chapters 1 and 2 Chapter 1Only chargebacks with the following reason codes are eligible for Chargeback Protection: Reason Code: Definition: 10. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRR Chargeback reason codes identify the general reason behind a chargeback. Always use the correct cardholder verification method—signature, PIN, etc. Always submit an authorization request, no matter the transaction amount. This will help you tailor your response. All cardholder data must be encrypted, truncated, or tokenized; account numbers can only be partially displayed. Oftentimes, the reason code assignment is based on limited knowledge and insight. 3. In 2021, 43 percent of companies identified customer service delays as a top reason for their increase in chargebacks. These codes are notoriously inaccurate; in fact, first-party fraud is predicated on reason codes being inaccurate. For best results, your chargeback win rate should be as close to 100% as possible. Provide exemplary customer service. At Visa they used to receive reason code 98. UA05 Fraud – Chip Counterfeit Transaction. com. 15, 2021. F02. R13 No Reply. 17: NoF Scheme CodeClick “filter orders”. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 Only chargebacks with the following reason codes are eligible for Chargeback Protection: Reason Code. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. From there, the merchant can look up the code to figure out what the dispute is about. Complete Guide to Visa Compelling Evidence Update CE 3. 100007:With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. We used 3DS to authenticate this purchase and obtained AVS and CVV match codes at authorization (page 2). United States. Chargebacks. [noun]/* kre • dǝt • kard • dis • pyōōt/. A reason code is how banks categorize the reason for a chargeback. 6 General update and rebranding. Reason Codes: 23 / 37 / 61 / 83 Account numbers do not match After swiping a card, if the card number displayed does not match the number embossed on the face of the card, ask for a different form of payment. Explaining Mastercard Reason Code 4859 - No Show/Addendum/ATM Dispute. Services industry for image exchange and the creation of IRDs. Dispute reason code triggered Dispute code category Card expiry date; Visa. The chargeback can be for the total transaction amount or a lesser amount. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. Region Only) 4855 Goods or Services Not Provided. Type. The first thing to understand is that not all chargebacks are the same. Download this sample Chargeback Rebuttal Letter. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. Here are some chargeback reason codes by card type. This reason code means that the cardholder claims that they were billed for lodging services that they had already canceled. You cannot effectively fight chargebacks until you identify which of these three things is actually responsible. MasterCard: Reason Code 4859 Services not rendered. 3 Changed Discover Reason Codes to match what is shown in the UI. Overview. Compare account numbers. Services industry for image exchange and the creation of IRDs. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. Chargeback Reason Codes by Industry. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. Not only that, but a higher win rate may incentivize banks to conduct greater due diligence before filing a chargeback in the future. The card scheme receives the chargeback and forwards it to the acquirer. up under any number of different chargeback . Credit Card Dispute. In the event of alleged criminal fraud or merchant error, the code returned. 00 EUR as a Withdrawal fee. . Only use EMV-compliant terminals. Business Tips (37) Card-not-Present (6) CBD (41) Chargebacks (29) Check Processing (98) Credit Card Processing (64) eCommerce (60) Fees (26) Firearms (16). Reason codes are alphanumeric strings of text provided in a chargeback notification as a means of explaining the cause for the dispute. 3? Chargeback reason code 13. Visa chargeback reason code 75 is filed as an honest mistake. Many subscription payment disputes are made under code 13. A chargeback can happen when a customer initiates a transaction dispute. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. Vantage HouseThe issuing bank collects evidence from the customer and categorizes the chargeback using the appropriate, card network-specific, reason code. 1? Visa chargeback reason code 12. 16, 2021. This code is unique—at least currently—in that Visa has since split it into two separate categories: 12. Chargeback reason code 13. If you did not receive the email, open Mave, Wave’s automated chatbot, and. At this stage,. puts the burden of proof back on the consumer and/or Issuer to “prove” or substantiate the reason for the chargeback. The new reason codes follow a format of two digits, a period, then a third digit. How to create an eSignature for the mastercard reason codes the complete merchants guide. Reason code 37 is not allowed for AFD transactions with CAT Level 2. Chargeback Reason Codes Reason code are the first key to understanding the root causes . What is Visa chargeback reason code 13. In the case of friendly fraud, that reason could be completely invalid and. Reason code 83 represents a chargeback categorized as. Dispute Category. Fraudulent. As we touched on earlier, chargebacks can happen due to technical errors. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. 2 – EMV Liability Shift Non-Counterfeit Fraud 10. What is Visa chargeback reason code 13. What Are Chargeback Reason Codes? Chargeback reason codes identify the general reason behind a chargeback. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. There are four primary phases to a Visa dispute: After Visa adopted VCR processes, most card networks altered their dispute cycles to be more in line with that used by Visa. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. The sales receipt and/or date and amount of the authorization if other than the transaction date. 04/09/14 Discover: DC, U02. Reason Code. The codes for each card brand are listed below along with the recommended documentation to provide. Reason codes. 48. Not recognizing your billing descriptor on a statement. These reason codes indicate disputes that occur as a result of inaction or wrong action on either party’s part (merchant or cardholder). Chargeback Reason Codes The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. 1. 99. What is chargeback reason code 37? No cardholder authorization (37) What is a reason code? Reason codes, also called score factors or adverse action codes, are numerical or word-based codes that describe the reasons why a particular credit score is not higher. The transaction amount is re-charged to the cardholder’s account, and the funds go back into your bank account. 1. Administrative returns (R02, R03, R04): 3%. These companies can also handle the entire representment process. The most relevant Mastercard chargeback codes for the majority of merchants can be broken down into four main categories—authorization, cardholder. The Merchant Reviews the Partial Chargeback Claim. ”. 7 (previously legacy reason code 85, condition 2) is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. 3: Not as described or defective merchandise: VCR Dispute Reason Code 13. 1003 - Transaction Supporting Document (TSD) needed. Clearly differentiate between card-present and card-absent transactions by noting mail, phone, and internet. In order to fight a chargeback effectively, however, you'll need to know the reason code. 5%. compliance process depending on whether a chargeback right exists. Visa Merchant Official Documentation. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. Auto Write Off. 37: Filing notes: Type: Varchar; Unique: No; Blanks: Yes; Max length: 4000 characters; This is free form text about the Filing Reasons. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. For example, Mastercard has a code which indicates a ‘consumer dispute. This chargeback will include a description that provides additional information: Digital Goods $25 or Less. 100007: 400* INVALID_REQUEST: Message reason code invalid for this chargeback - Contactless. 48. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. 4 Funding Process. Dec 6, 2021 — Betty's bank issued the chargeback for $9. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Values are: Blank: Use the receipt G/L date. All chargebacks start with a customer making a purchase in person, in an app, or online. The shorthand description is “No Authorization. They can also be caused by a merchant failing to process a cancellation promptly. Most reason codes apply to any merchant, regardless of what’s being sold. FR6 Partial Immediate Chargeback Program. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. We want to clarify: this doesn’t imply that a transaction ID can reliably prevent chargebacks and fraud. Summary of Changes, 20 November 2017 This document reflects changes made since the last publication. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. 3 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. It depends on the chargeback reason code associated with the dispute. How you respond is determined by the chargeback reason code: Embed This Graphic. REQUEST A DEMO. One of the most common chargebacks that are being filled by cardholders across the globe, is the “fraud related chargeback. This chargeback reason code can be avoided by ensuring that returns are processed promptly and accurately, and that the customer is informed of any credits issued. 1=1010,. 196 Reason Codes Category 4: Processing Errors. Reason Code 02. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. The shorthand description is “Goods/Services Not as Described. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. 1042. Receiving a damaged product. We will assign the chargeback to you for review in the Disputes tab of the Customer Area. The second is friendly fraud, where a cardholder falsely claims a legitimate charge was unauthorized. But don't worry – we're here to help! Here are some important terms to keep in mind: : A claim against a charge, initiated by a customer with their bank. If a customer makes a chargeback request on the basis that he or she has not authorised the transaction, the customer's bank will charge the transaction back to the merchant’s bank. New Visa CE 3. The terminal action codes are in Table 122 of the 4. Acquirer Use of Message Reason Code 7623. 48. Use this guide as a quick resource for Visa chargeback reasons at a. The initial release of this standard does not add, remove or change any Return Reason Codes. 800. For card-absent transactions, use all Visa tools, including AVS, CVV2, Visa Secure, and more, to reduce instances of fraud. GraphQL Docs & Tools. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. 7? Visa chargeback reason code 13. This ranges anywhere from roughly 60 to 90 days after purchase. Chargeback reason code 13. 10. 100007: 400* INVALID_REQUEST: Message reason code invalid for this chargeback - AFD EDIT. Having a Lax Attitude Toward Industry Rules & Regulations. The separation of the Return Reason Cardholder Disputes. mastercard dispute form. The reason_code field lists the reason code the issuing bank has assigned to the chargeback. 37%: 72. Visa also overhauled its system of chargeback reason codes. Each card. When this occurs, the merchant receives a notification with a chargeback reason code. Step 1: The cardholder disputes a charge. com. 6. There are a number of chargeback reason codes that are dedicated specifically to transaction errors. This specific code applies when a cardholder reports that the actual merchandise received was counterfeit, and can back up that claim with documentation from a reliable, professional third party. 4. Of course, CNP fraud explicitly targets eCommerce merchants, as all online transactions are card-not-present. For example, 10. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Batch chargeback process. Code 4837 chargebacks are most often caused by either a fraudster making a purchase with stolen payment credentials or a cardholder failing to recognize a legitimate charge. The network hasn't wholly disallowed some old codes. Accessed October 31, 2022. 4 (1040) (Visa) Card-not-present fraud. The following chargeback reason codes are related to EMV: Visa: 10. Accepting non-matchingHow many chargeback reason codes are there? Among the four major credit card networks, there are a total of 151 reason codes. Reason codes are important to help merchants address recurring. Card networks send these codes to merchants to indicate why a chargeback has been filed. 1001 - Cardholder does not recognize the transaction. We would like to submit compelling evidence that the purchase was legitimate. Each code corresponds to an issue or problem. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. As a merchant, you face the brunt of chargeback losses. 9808 info@chargebacks911. Administrative returns (R02, R03, R04): 3%. Reason codes vary by card brand. reason_description: string. The following reason codes require compelling evidence: Fraudulent transaction (83) Fraud/card absent environment (1040) Merchandise/services not received (1310) What does transaction response code 37 - Contact Acquirer Security Department, Retain Card mean? 25/11/2016. At Visa they used to receive reason code 98. Look below the surface. Cardholder Disputes. This process is called a chargeback. This cannot change once the value is set. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. About American Express chargeback reason codes. 1 is an updated version of legacy reason code 70, which was phased out under the Visa Claims Resolution initiative. When you get one of these response codes, you’re going to have to ask the customer to provide a different payment method: 5 - Do Not Honor. Your chargeback response must include at least one of the following items: Proof the transaction was authorized and the valid card was not an EMV chip card. Learn the details, the cause, how to respond and how to prevent Visa Reason Code 13. Cause. The separation of the Return ReasonMastercard will eliminate dispute Reason Code 63 “Cardholder Does Not Recognize”. American Express chargeback reason code C42. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. Each card network maintains reason codes to cover all the disputes that qualify for. 4. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. Every chargeback comes with a reason code. In 2020, MasterCard revised their chargeback rules and eliminated the “second chargeback” step. And according to The True Cost of Fraud report by LexisNexis, businesses end up paying $3. Documentation must be a direct result of cardholder communication. 10. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. 6). About Visa chargeback reason codes. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. 6: Credit not. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. 14 - Invalid Card Number. Please see the below “cheat sheet” for the new 4 byte reason codes. Analyze your chargeback data. If the order was genuinely not as described, then the cardholder has a case. What is Visa Reason Code 12. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code FR2, which indicates an unauthorized charge that the cardholder does not believe they should be responsible for paying. . Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the. Time Limit in Calendar Days. . According to a study released by Juniper Research, ecommerce businesses were projected to lose roughly $20 billion in 2021 due to fraud, an 18% increase over the $17. Cardholder-Activated Terminal (CAT) 3 Device. Chargebacks Explained;. Dispute Best Practices Guide Overview This guide includes: An overview of authorization and transaction processing An overview of retrievals and chargebacks Reason code guidelines for all. Step 2: Customer initiates the chargeback. Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. Learn about the different chargeback reason codes and what they mean. 1Braintree Support Articles. UA02 Fraud – Card Not Present Transaction. Check the chargeback reason code. Chargeback reason codes have changed. Also, remember that the time frame for your response includes any processing required by the acquirer. For details on how to receive notifications of chargebacks, accept or dispute them, and submit evidence to. While you obviously don’t want customers to cancel their service, a cancelation is far better than a chargeback. The Sift Digital Trust & Safety Platform does what other fraud tools can’t, patented technology delivers. These codes are broken down into five different category types: Fraud codes What follows is a quick reference guide for all the current reason codes for each of the four major credit card networks: Visa, Mastercard, American Express, and Discover. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. 00. Payment.